Help Center

All Mac servers we provide are real physical devices, each using Apple's original hardware (Mac Mini M4 series). You get full hardware access, including CPU, RAM, and storage, ensuring zero performance loss. This is completely different from virtualized environments; you can enjoy all the features and performance of the native macOS system, including full Xcode support, Metal graphics acceleration, Core ML, and all other macOS features.

Yes, each device has a dedicated public IP address and exclusive bandwidth. Your bandwidth resources will not be shared with other users, ensuring stable and reliable network performance. All IP addresses are static, making it easy for you to configure domain resolution and network settings. We guarantee complete network resource isolation and exclusivity, giving you the freedom to configure firewall rules, port forwarding, and other network settings.

Currently, our data centers are distributed across multiple strategic locations, including Hong Kong, Singapore, and the Western United States. Each data center is equipped with comprehensive network infrastructure and redundancy systems to ensure high availability. You can choose the most suitable data center location based on your business needs for lowest latency and best performance. Specific available regions are subject to the purchase page in the console.

You can remotely access the graphical interface of your Mac device via the VNC (Virtual Network Computing) protocol. After logging into the console, go to the 'My Devices' page, click on the device card to enter the details page, and find the 'VNC Connect' button. The system will generate a secure connection address and temporary password for you. Use any VNC client (such as RealVNC, TightVNC, or the built-in Screen Sharing on macOS) to enter these details and establish a connection. The connection uses encrypted transmission to ensure remote access security. VNC passwords are updated periodically; please get the latest password from the console.

SSH connection is the standard way to access the command-line interface of a Mac server. After logging into the console, go to the 'My Devices' page, click on the device card to enter the details page, and you can view the SSH connection info, including IP address, port number, and login credentials. Use a terminal or SSH client (such as PuTTY, Terminal, or iTerm2) and execute the command: ssh username@your-ip-address, then enter your password to establish a secure connection. We recommend using SSH key authentication for better security, which can be configured on the device details page.

On the console page, the 'Current Instances' section at the top displays a list of all your purchased devices. Click any instance card, and the detailed info for that instance will be shown below. At the top of the instance details area, you can see three buttons: Start (play icon), Reboot (rotate icon), and Stop (power icon). Clicking these buttons will prompt a confirmation dialog; once confirmed, the request will be submitted and processed as soon as possible.

The Thunderbolt 5 parallel connection service is an innovative high-performance computing solution. Through the extremely high bandwidth of the Thunderbolt 5 interface (up to 80Gbps), we physically connect multiple Mac Mini devices to form a high-speed local area network cluster. This architecture is especially suitable for tasks requiring large-scale parallel computing, such as large-scale code compilation, video rendering, scientific computing, and machine learning training. Each device in the cluster operates independently while sharing data and working collaboratively. This service can be selected as an add-on during purchase or added to existing devices via the console.

For standard configurations, once payment is completed, our fully automated setup system will complete device configuration and system initialization within minutes, and send the login info to your registered email. The automated system ensures rapid delivery, allowing you to start cloud development immediately. If you choose custom configurations (such as extra storage or special software installation), processing may take longer. You can track deployment progress in real-time on the order page in the console, and we will also notify you via email.

After logging into the console, in the 'Recent Orders' section, you can see all your purchased devices. Click any device card to view full info for that device, including: hardware config (CPU model, RAM size, storage capacity), network info (IP address, bandwidth), system version, running status, and resource usage.

In the 'Recent Orders' section of the console, you can view details for all orders, including status (Pending, Active, Suspended, Cancelled, etc.), order ID, product info, purchase date, expiry date, and amount. Click 'View All' to see your complete order list. For unpaid orders, you can click 'Pay Now' to complete payment. You can also click 'Manage Subscriptions' to manage your subscriptions via Stripe. Click the 'Details' button on an order row to see full information.

We offer several ways to provide support. You can contact customer service through the console, describing the issue in detail, and our tech team will respond promptly. For urgent technical issues, we provide 24/7 online support. You can also get our business cooperation email from the bottom of the page. Additionally, the Help Center provides detailed usage docs and FAQs, where most questions can be resolved. We recommend checking the Help Center before contacting support for a faster solution.